Kavsti E Commerce Hub Pvt. Ltd. Cancellation and Refund Policy
1. Cancellation Policy
1.1. Order Cancellation by Customer: You may cancel your order within 6 hours of placing it. Please contact our customer support team at support@kavsti.com to request cancellation.
1.2. Cancellation Fee: Orders cancelled within the specified time frame may not incur any cancellation fees. However, for cancellations outside this period, a cancellation fee may apply.
2. Refund Policy
2.1. Refund Eligibility: Refunds are processed for eligible orders. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.
2.2. Refund Process: Refunds will be processed using the original payment method within [insert number] business days of receiving the returned item.
2.3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
3. Damaged or Defective Items
3.1. Damaged Items: If you receive a damaged or defective item, please contact our customer support team within [insert number] days of receiving the product. We may require photographic evidence to process your request.
3.2. Replacement or Refund: We will offer a replacement or initiate a refund for damaged or defective items, as per your preference.
4. Non-Returnable Items
4.1. Certain Products: Some products may be non-returnable or non-refundable. This information will be clearly stated on the product page.
5. Changes to Cancellation and Refund Policy
5.1. Policy Updates: Kavsti E Commerce Hub Pvt. Ltd. reserves the right to update or change this Cancellation and Refund Policy at any time. We will notify you of any changes by posting the updated policy on this page.
6. Contact Information
For any questions about our Cancellation and Refund Policy, please contact us at returns@kavsti.com.